Customers can be registered in a step-up fashion, beginning with simple details such as Name, DOB, Govt Id to seamlessly upgraded with full KYC details. Application comes integrated with the Digital onboarding service offering such as Aadhaar eKYC, Video KYC, KYC OCR capability, face biometric, liveliness check to quickly yet securely onboard customers on the platform. We support comprehensive customer life cycle management, including customer authentication, mobile number change workflows, workflow to update contact details as well as block/suspend/unsuspend/activate/de-activate customers for various reasons.
Cards & Account Management
Novopay's Account, Card & Wallet management capability allows several types of store of values to be defined according to the KYC of the customer and according to the business needs. Differential limits and transaction rules, including allowed transactions and pricing can be defined. Wallet/Account lifecycle - such as activation, de-activation, suspension, blacklisting, tiering can be managed. Application supports multi-wallet structure to support wallet pockets, vouchers, coupons and other instruments. Example of different types of wallets that can be set up are Limited KYC wallets, Full KYC wallets, Merchant Wallet, Agency Wallet etc.
Novopay's functionally rich and robust Transaction Banking platform helps Banks to efficiently handle large volumes coupled with a seamless customer experience.
Novopay’s Transaction Banking Platform includes - P2P payments, Merchant Payments, Collections, Bill Payments, Money Transfers, Assisted payments. These services are delivered through mobile Apps, Web Apps, mPOS device and APIs.
Novopay suppports a BPMN engine based Product origination module along with a Low code framework to stitch together origination workflows. Novopay Digital On-boarding Solution comes with pre-built workflows for several standard use cases. Your workflow and details required for on- boarding customers could be different from usual. Novopay’s solution allows dynamic screens to be designed to rapidly do such customisations. Key features are: Instant A/c opening workflow,Loan Application workflow, Customer re-KYC workflow, Loan Lead generation workflow, Deposit opening workflow, Dynamic screen builder framework
Get real-time insights into Business outcomes, Customer experience & Technology metrics with Novopay's Transaction Analytics Dashboards. Slice and dice enormous data by geography, time-window, service or people to gain deeper insights. Novopay’s Transaction Analytics Dashboards are based on a state-of-the-art BI platform that can help you do what-if analysis on large amounts of transaction data to gain business insights. All this to lead to better decision making all the way from Executives to Staff on the ground